Privacy Policy

PowRShip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight load management platform and related services.

We collect information you provide directly to us, such as: • **Account Information**: Name, email address, phone number, company details, DOT numbers, and account credentials • **Profile Data**: Driver licenses, certifications, equipment specifications, and business information • **Transaction Data**: Load postings, bids, payments, and financial transactions • **Communication Data**: Messages, support tickets, and platform communications • **Location Data**: GPS tracking information for load tracking and route optimization (with your consent) • **Usage Data**: Platform activity, feature usage, and system interactions

**SMS opt-in data and consent will not be shared with third parties.** We use SMS messaging for critical platform functions including: • Load assignment notifications and status updates • Delivery confirmations and time-sensitive alerts • Account security notifications and verification codes • Hours of Service (HOS) compliance reminders • Emergency communications and system alerts **Your SMS Privacy Rights:** • SMS messages are used exclusively for platform operations and account management • Standard message and data rates may apply • You can opt-out at any time by texting STOP or managing preferences in your account settings • SMS Opt-In status is displayed with a round indicator in your account (green = opted in, red = opted out) • We use Twilio messaging services with enterprise-grade security and encryption • Your phone number and SMS preferences are stored securely and never sold or shared with third parties

We use your information to: • Provide and maintain our freight management services • Process transactions and facilitate load bookings • Send critical notifications via SMS, email, and in-app messages • Verify identity and maintain account security • Comply with transportation industry regulations and safety requirements • Improve our services through analytics and user feedback • Provide customer support and respond to inquiries • Detect and prevent fraud or unauthorized access

We may share your information in the following circumstances: • **With Other Platform Users**: Limited business information necessary for load matching and transactions • **Service Providers**: Trusted third parties who assist in platform operations (Twilio for SMS, Stripe for payments, Azure for cloud services) • **Legal Requirements**: When required by law, regulation, or legal process • **Business Transfers**: In connection with mergers, acquisitions, or asset sales • **Safety and Security**: To protect the rights, property, or safety of PowRShip, our users, or others **We never sell or rent your personal information to third parties for marketing purposes.**

We implement comprehensive security measures including: • Industry-standard encryption for data transmission and storage • Secure authentication and access controls • Regular security audits and monitoring • Compliance with transportation industry security standards • Secure cloud infrastructure with Microsoft Azure • Protected payment processing through Stripe's secure systems However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to: • Provide our services and maintain your account • Comply with legal obligations and regulatory requirements • Resolve disputes and enforce our agreements • Maintain business records for tax and accounting purposes Account data is typically retained for 7 years after account closure to comply with transportation industry regulations. You may request data deletion subject to our legal and regulatory obligations.

You have the right to: • **Access**: Request copies of your personal information • **Correction**: Update or correct inaccurate information • **Deletion**: Request deletion of your personal information (subject to legal requirements) • **Portability**: Receive your data in a structured, machine-readable format • **SMS Opt-out**: Disable SMS notifications at any time through account settings • **Marketing Opt-out**: Unsubscribe from promotional communications To exercise these rights, contact us at privacy@powrship.com or through your account settings.

Our platform integrates with trusted third-party services: • **Twilio**: SMS messaging and communication services • **Stripe**: Payment processing and financial transactions • **Microsoft Azure**: Cloud hosting and AI services • **Google Maps**: Location services and route optimization These services have their own privacy policies and terms of service. We encourage you to review their policies for information about their privacy practices.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by: • Posting the new Privacy Policy on this page • Updating the "Last Updated" date • Sending email notifications for significant changes • Providing in-app notifications when you next access the platform Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us: **Email**: privacy@powrship.com **Mail**: PowRShip Legal Department, 4465 Commerce Drive SW, Atlanta, GA 30336 **Phone**: 833.475.7447 For SMS-related inquiries, text HELP to any SMS number we've contacted you from, or contact support through your account.